TERMS OF ENGAGEMENT
How we Like to to Engage with our Clients
We believe successful partnerships are built on clarity, transparency, and mutual
understanding. Our engagement framework is designed to ensure smooth project delivery
while protecting the interests of both parties.
Payment Terms
To facilitate project commencement and resource allocation, payments are structured as follows:
- 60% deposit upon project approval and confirmation
- 40% balance upon successful implementation and project completion
Project Timelines
Implementation timelines vary depending on:
- Project complexity
- Number of modules
- Customization requirements
- Data availability
- Hardware requirements
- Client readiness
A detailed implementation schedule is provided before project commencement.
Training
All implementations include user training to ensure effective system adoption and utilization. Training may be conducted onsite, remotely, or through a hybrid approach depending on project requirements.
Support & Maintenance
We provide ongoing technical support and maintenance services designed to ensure optimal system performance.
Support services include:
- Remote support
- Telephone support
- Email support
- Onsite assistance
- System reviews
- Software updates
Validity of Proposals
All proposals and quotations remain valid for a period of thirty (30) days unless otherwise stated.